FAQs

FREQUENTLY ASKED QUESTIONS 

Who is Rock Connect? 

Thanks for asking. We’re a local Jamaican company that received licences from the government to be the third national telecom provider in the country. We have one purpose: to connect as many Jamaicans to the internet as possible. 

We believe everyone deserves to be connected, so we’ve been working hard to make that happen. 

What does Rock Connect do? 

We like to think of ourselves as the team that is here to help Jamaica connect to what matters most. To education. To work. To friends. To loved ones. To life. Connecting people is in our DNA. It’s even in our name! And the way we connect people is by providing incredible internet. Everywhere. For everyone. Simple. 

When will Rock Connect launch? 

We will be launching mid-to-late 2023. Creating powerful change takes time, and we’ve been working behind the scenes for many months to bring incredible and simple internet options to Jamaica. So, keep an eye on our channels, sign-up here on our website for the latest updates, and soon we’ll be helping you to get connected to what matters most in your life. 

What services will Rock Connect provide? 

Some might just think of us as another internet provider, but there’s more to it than that. We want to help you connect to what matters most, and we want to make it as simple as possible. So, we’ll be providing mobile and home broadband internet options that are affordable and easy to use. 

How much will Rock Connect cost? 

We’re still working out the specifics, but one of our major goals at Rock Connect is to connect all Jamaicans. We don’t want to leave anyone behind. Which is why we will be offering some of the simplest and most affordable mobile and home internet options in Jamaica. 

What areas will Rock Connect be in? / I live rurally – will Rock Connect be available to me? 

A major focus of our mission is to help all Jamaicans connect to what matters most, whether that’s education or work or family. So, whether you’re in the heart of busy Kingston or in a beautiful rural area like Frankfield in Clarendon, Boston Bay in Portland or White House in Westmoreland; Rock Connect will have a solution for you. Let’s leave no one behind. 

Is Rock Connect a phone company? 

Simply put, no. We like to think of ourselves as a “connection” company but, if we had to be specific, we are an internet company that provides fixed (in the home) and mobile broadband internet to both urban and rural areas. 

Will Rock Connect offer pre-paid options or just post-paid plans? 

We want to make connecting Jamaicans to each other as easy as possible. To help us do this, Rock Connect will offer affordable and simple pre-paid plans with post-paid options available after we launch. Whatever works for you, Rock Connect will help make it happen. 

What devices can I use with Rock Connect internet? 

Whether you’re at home on a desktop, at work on your laptop, or out and about on your mobile phone, Rock Connect will have an internet option for you to connect to what matters most. 

Will I need to buy expensive and complicated equipment to have internet in my home? 

At Rock Connect, we want to make connecting to the internet as easy as possible. To help make this happen, we will have a simple ‘plug and play’ wifi modem for the home, portable wifi hotspots and other innovative ways to connect to the internet wherever you are. So, whether you’re in the heart of busy Kingston or out in rural Clarendon, there will be a simple solution for you. 

How and where will I be able buy an internet plan? 

We think connecting to the internet should be simple. Whether online, at a retail store or at one of our partner locations. Our aim is to make it available everywhere …. So you don’t have to go out of your way. We are also working on an easy-to-use app for when you are on mobile. 

I’ve been hearing about you guys for a while. What’s taking so long? 

We know that waiting for something exciting is frustrating and we would have loved to launch earlier. But creating powerful change is challenging work and takes time. We’ve been working behind the scenes for many months to bring Jamaica the simplest and most affordable internet solution so that no one is left behind. And we’re getting close. The finish line is in sight! So, keep an eye on mid-2023. Exciting things are coming! 

I find it difficult to understand all the different internet options with my current provider. Will Rock Connect be easier to understand? 

We know it can be complicated with all the options … Pre-paid vs Post-paid. Any-Use data vs. Social data. Mobile vs Home. Mbps vs GB. … or whether you can use Facebook for free, but you have to pay for Netflix.

We are committed to making it easier and understandable by offering a simple set of plans that are affordable. Whether you need it for work, for school, for home, or while you’re out at about, there will be a solution for you.

I’m a business. Will Rock Connect offer an internet option for me? 

Absolutely! 

Rock Connect will offer simple office and mobile broadband internet plans for small businesses. We will have enterprise professional packages to meet your needs in early 2024. We’ll take care of all the complicated techy internet stuff so you can focus on your business and customers and not worry about poor quality or unreliable connections. 

My current data quality is awful? How do I know yours will be any better? 

Great question. 

Rock Connect is investing heavily with our technology partners to deliver the next level of coverage and consistency of service for Jamaica. We are committed to connecting everywhere and everyone in the easiest and most straightforward way.